MLB revealed that digital tickets to games have been stolen from fans on the Ballpark app, which is used by all 30 teams, and resold on other platforms.
“The Ballpark app is operating properly and continues to process tickets for millions of fans who attend MLB games,” MLB said in the statement, via Evan Drellich of The Athletic. “There is no evidence that this was a breach of the MLB system. There have been widespread reports of significant data breaches on other platforms. Bad actors then have utilized leaked or stolen credentials from other websites in efforts to access the accounts of MLB fans.
“We are working tirelessly to address this matter and protect our fans. We want all of our fans to have a great experience when they come to the ballpark and we are sorry that some fans have had to deal with an issue related to their tickets.”
Fans have had their tickets taken away due to password scammers from sources outside the app, per Drellich.
MLB advised fans to reset their password on the app in order to ensure that nobody else obtains access to the tickets on their accounts in the future.
“We are telling fans to reset their password to a new, unique password that they will not use anywhere else,” MLB said as part of the statement, via Drellich. “We have taken this step as a precaution in an effort to protect fans and their tickets. Before leaving for the game, fans should check their Ballpark account and/or proactively reset their password. They should log out of all MLB applications and log back in with their updated password.”
Teams have echoed the league’s sentiments, with the Chicago Cubs reportedly sending an email to fans encouraging them to review their accounts and reset their passwords on Sept. 3.
Issues with external scams targeting Ballpark app passwords started around Labor Day and have persisted since, per Drellich.
In April 2023, MLB.com’s David Adler reported that 99.5 percent of fans using the app successfully retrieved their tickets during the 2022 season. 99 percent of fans also successfully forwarded their tickets through the app that year.
For now, MLB is telling fans to reset their passwords in order to help prevent scams with the 2025 postseason drawing closer.
